Importing crash

**GlasgowBrian** · 03-03-2014, 08:36 PM

When I exported my playlist via email for backup, I received the backup email with html attachment. I clicked the open in IReal Pro symbol, and iReal Pro said it was importing. But it always crashes, saying error importing file. It was only 3 songs to my iPad. Now what do I do?

**GlasgowBrian** · 03-03-2014, 08:46 PM

Strange - when I tried a playlist list of only one song, it worked. The error message I had before was "file could not be opened". And the html code looked different, with many square symbols, but that just could be the song.

**dflat** · 03-03-2014, 08:48 PM

Originally Posted by GlasgowBrian

When I exported my playlist via email for backup, I received the backup email with html attachment. I clicked the open in IReal Pro symbol, and iReal Pro said it was importing. But it always crashes, saying error importing file. It was only 3 songs to my iPad. Now what do I do?

You are posting in the android forum. Do you have android and iPad? Are you exporting from one to the other or just checking the import on one device (iPad)?
Also check you have the latest versions (check in Play store and/or Apple app store) - currently Android v5.0.6, iOS v5.0.4 then run the export again.
You can try an individual song email (from the song chart, Send to email). Then check each song imports.

**GlasgowBrian** · 03-03-2014, 09:09 PM

Have tried many times now. If the HTML attachment is white text on a black background - it works. But if it is black or blue text on a white background - the file cannot be opened. And the coding format looks different. Somehow the wrong HTML format is being used although my procedures are the same.

**dflat** · 03-06-2014, 04:16 AM

Here are some things to try.

1
delete the complete playlist, trash the songs and empty the trash. In the Playlists window, swipe from right to left on the playlist name (Latin 50), tap Delete, choose Move all songs to Trash, Tap the Trash, at the bottom of the window, Empty trash.
Then go to forums and import the playlist again.
Run the send and import tests again.

2
force quit iReal Pro and open it again, then send the 11 y 6 song again (or any other faulty song) via email and see what happens.

3
force quit then turn off your iPad completely then turn on again. Then email the song again.

4
are you able to try a different email address (do you have another set up on your iPad)?
are you using the default Mail app on the iPad or another?

5
I need to see the faulty song in forums, tap on the Send icon as usual, choose Forums, log in then post it in a new thread in our Sandbox.
Also you can see what happens if you tap on it to import. Does it come up with an error?
To be sure you can upload to forums, you could try with a song that you know is ok (on import) and test in the sandbox it imports ok again, then do this with the faulty song.

6
the other thing you could try is to make a backup and delete the app, download again from the app store, then import your backup. The forum playlists can be downloaded again, but if you have personal songs, you should check that they are all importing ok before you delete the app. If they are faulty then we will have to look into this before you delete the app - so do not do this yet.

Sorry for the problems.
Thanks, post back in this thread.

**GlasgowBrian** · 03-06-2014, 12:05 PM

Originally Posted by dflat

Here are some things to try.

1
delete the complete playlist, trash the songs and empty the trash. In the Playlists window, swipe from right to left on the playlist name (Latin 50), tap Delete, choose Move all songs to Trash, Tap the Trash, at the bottom of the window, Empty trash.
Then go to forums and import the playlist again.
Run the send and import tests again.

2
force quit iReal Pro and open it again, then send the 11 y 6 song again (or any other faulty song) via email and see what happens.

3
force quit then turn off your iPad completely then turn on again. Then email the song again.

4
are you able to try a different email address (do you have another set up on your iPad)?
are you using the default Mail app on the iPad or another?

5
I need to see the faulty song in forums, tap on the Send icon as usual, choose Forums, log in then post it in a new thread in our Sandbox.
Also you can see what happens if you tap on it to import. Does it come up with an error?
To be sure you can upload to forums, you could try with a song that you know is ok (on import) and test in the sandbox it imports ok again, then do this with the faulty song.

6
the other thing you could try is to make a backup and delete the app, download again from the app store, then import your backup. The forum playlists can be downloaded again, but if you have personal songs, you should check that they are all importing ok before you delete the app. If they are faulty then we will have to look into this before you delete the app - so do not do this yet.

Sorry for the problems.
Thanks, post back in this thread.

Dflat,
I've tried basically what you said and posted details in the sandbox in a new thread titled "Importing crash song", with "importing crash" tag, including the song itself. But no luck. I'll try again, but loading the song from the sandbox instead of Latin 50. Will trash the song that is already loaded before I do this.
This was my procedure:

1. I erased all content and settings, closed and reopened I Real Pro
2. Downloaded Latin 50 songs and opened first song "11 y 6 (Euforia)".
3. Emailed chord chart to myself on iPad. Opened HTML attachment which displays black text on white background (Note: songs that do work will display white on black)
4. Opened in iReal Pro, but import fails - "file cannot be opened"
5. Posted song in sandbox. Then I trashed playlist and song, and emptied trash.
6. Tried again, but this time after downloading the song from the sandbox and not the Latin 50 playlist.
7. Import still fails. What happens when you try it? As other songs work, it must be something to do with the song and not my iReal Pro and iPad set up.
Regards, Brian

**dflat** · 03-06-2014, 04:05 PM

Originally Posted by GlasgowBrian

Dflat,
I've tried basically what you said and posted details in the sandbox in a new thread titled "Importing crash song", with "importing crash" tag, including the song itself. But no luck. I'll try again, but loading the song from the sandbox instead of Latin 50. Will trash the song that is already loaded before I do this.
This was my procedure:

1. I erased all content and settings, closed and reopened I Real Pro

you force quit the app before reopening? Swiped it off the dock after double-clicking Home button?

Originally Posted by GlasgowBrian

2. Downloaded Latin 50 songs and opened first song "11 y 6 (Euforia)".
3. Emailed chord chart to myself on iPad. Opened HTML attachment which displays black text on white background (Note: songs that do work will display white on black)

Have you been able to try another email address (not the same iSP) - perhaps you have a gmail one?
(It is possible the ISP email system is somehow corrupting the song file (we have seen this before) so can advise other solutions.)

Originally Posted by GlasgowBrian

4. Opened in iReal Pro, but import fails - "file cannot be opened"
5. Posted song in sandbox. Then I trashed playlist and song, and emptied trash.
6. Tried again, but this time after downloading the song from the sandbox and not the Latin 50 playlist.
7. Import still fails. What happens when you try it? As other songs work, it must be something to do with the song and not my iReal Pro and iPad set up.
Regards, Brian

I am testing on your setup, iPad 2, iOS7. I have no problems emailing the single song to myself and importing (after deleting it) and no problems tapping on it from your sandbox post to import, nor the single song listed in the playlist Latin 50.

In #7 you say, the import fails - do you mean that it comes in ok with tapping the song you posted in the sandbox, but then you tried emailing it to yourself and the import failed? is this what you mean (just so I am clear on this.)
If so it is likely (so far in our tests) to point to an email problem, so if you did have a different email address (gmail for instance) that would be the next test.

Thanks for your time in answering.
Post back here any results.

**GlasgowBrian** · 03-03-2014, 09:18 PM

I'm only using an iPad, and don't see any options for Android. Will check iReal Pro version if I can.

**GlasgowBrian** · 03-03-2014, 09:31 PM

I'm using iReal Pro 5.0.4,,and have always accepted the latest iOS updates for my iPad2. The "backup" thread I joined didn't say it was in the Android forum, so didn't know. Can you still help? - doesn't seem worth starting a new thread. It worked a few times for a two song playlist, but not for another.

**dflat** · 03-04-2014, 01:43 AM

Originally Posted by GlasgowBrian

I'm using iReal Pro 5.0.4,,and have always accepted the latest iOS updates for my iPad2. The "backup" thread I joined didn't say it was in the Android forum, so didn't know. Can you still help? - doesn't seem worth starting a new thread. It worked a few times for a two song playlist, but not for another.

I have moved this to the iOS forum