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Thread: upgrade? (Successful)

  1. #1
    Join Date
    Jan 2012
    Posts
    3

    Default upgrade? (Successful)

    hi!
    please I used the ideal b for long time and now its crash on my computer.
    how i must do to upgrade to the new ireal b pro?
    thank you very much
    carlqoz

  2. #2
    Join Date
    Jun 2012
    Posts
    667

    Default

    Hi Carl,
    Which OS X do you have on your computer?
    Have you purchased it in the Mac App Store or directly from our website?
    Please contact us at support.
    Thank you!
    Niki

  3. #3
    Join Date
    Jan 2012
    Posts
    3

    Default

    désolé,je n'avez pas vu votre réponse.merci
    le OS X est le mavericks 10.9.
    sil vous plait
    dans vos archives pouvez vous trouver ou je acheté.je ne me souviens pas.
    merci encore

  4. #4
    Join Date
    Jun 2012
    Posts
    667

    Default

    S'il vous plaît nous contacter à support. Merci!

  5. #5
    Join Date
    Nov 2012
    Posts
    8

    Default

    I have a similar question- a friend upgraded from ireal b to ireal pro on his ipad & claims it was free of charge. Can I do the same for my OS 10.6.8 ireal B v. 2.7 (3302)? I tried downloading 'directly from you' & it asked for a license #
    Thanks, Robby Roiter

  6. #6
    Join Date
    Sep 2009
    Posts
    2,093

    Default

    Quote Originally Posted by zippy777 View Post
    I have a similar question- a friend upgraded from ireal b to ireal pro on his ipad & claims it was free of charge. Can I do the same for my OS 10.6.8 ireal B v. 2.7 (3302)? I tried downloading 'directly from you' & it asked for a license #
    Thanks, Robby Roiter
    Please contact support directly (there should be an email link in the app). I am assuming you purchased directly off our site and not at the Mac app store.

  7. #7
    Join Date
    Nov 2012
    Posts
    8

    Default

    thanks i figured it out... had to go to my original mac app account purchase. i had thought it would be something i could do like a software update direct from app itself. i like the new version btw

  8. #8
    Join Date
    Sep 2009
    Posts
    2,093

    Default

    Thanks for letting us know you upgraded ok. You had the Mac app store version?
    All apps purchased from there are updated with the updates button in the App store window.
    Glad you like the new version

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