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Thread: Problem to import file from E-mail

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  1. #1
    Join Date
    Sep 2010
    Posts
    2

    Default Problem to import file from E-mail

    I right click the song tittle attachment in E-mail (hotmail), but I cannot find the "copy link locataion", I use firefox

  2. #2
    Join Date
    Sep 2009
    Posts
    2,096

    Default

    Hmmm could be a number of things but some things to ask you...

    1
    Is it the latest version of firefox

    2
    Are you using a PC or Mac?

    3
    Is the title of the playlist or song name underlined, and it might be blue colored, or is it just in black like the rest of the text?
    Did you select the title of the playlist/song title before right-clicking to try to get the Copy link location?

    4
    What device or software sent it? IPhone or web editor or what?

    5
    Have you got another email address you can try? And are you able to use webmail or have it imported to your email application as one or other might be corrupting the code.


    Sorry for the questions and no answers, but I need to figure out what is happening first.

    Thanks

  3. #3
    Join Date
    Sep 2010
    Posts
    2

    Default

    1. FF 3.6 version
    2. PC
    3. The Song Name no underlined, in blue colored.
    4. I sent by I pod touch 3
    5. I used hotmail right now and I tried G-mail which is same
    Last edited by goodknifehk; 09-26-2010 at 04:26 AM.

  4. #4
    Join Date
    Sep 2009
    Posts
    2,096

    Default

    Thanks.
    - Try Apple's Safari web browser.

    - Try Thunderbird, we had a reference to that here
    (related to gmail but this might also be a problem with hotmail):
    http://irealb.com/forums/showthread....gmail#post1739

    - Are you able to email it from your iPod touch to an email address you collect using an email application? or email to a non-generic webmail address (not gmail nor hotmail), something like your email address that you might have with your ISP where you pick it up with an email application like Outlook or similar?
    The problem might be going through a browser to webmail.
    Or the problem is with some email accounts/email provider and how they configure their email system.
    (I suspect this might be what is happening.)

    Let us know if any of these work.

  5. #5
    Join Date
    Sep 2009
    Posts
    2,096

    Default

    Hi goodknifehk,
    had any success? I have run more tests. I have the same problem as you with Hotmail, but can send from iReal book to my ISP-related email address (and a couple of others, not hotmail) and use webmail to Copy/Copy link into our web editor. One of my thoughts is that the generic hotmail (perhaps gmail also) change the code of the song somehow. If you could try with a different email address it might work for you.
    I want to do some more testing so if I come up with anything, will post back here.
    Thanks.

  6. #6
    Join Date
    Jun 2010
    Posts
    3

    Default Same problem

    I am experiencing the same problem. - PC
    I tried Firefox latest version, and also Outlook. In outlook, when moving the cursor on the link I see the "song data" but cannot access it.

    I am under the impression that this worked before, because I think I tried it when I initiallly purchased the software.. Have you changed anything in the format of the message going out of the Ipod application ?

    Has this been solved ? answered somewhere else ?

    Excuse me if this message is not in the right place since I am not very familiar with forums.
    thank you

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