iPad app is crashing

**dflat** · 05-04-2010, 04:03 PM

Originally Posted by realtimeband

Well looks like my theory was wrong. It's crashing again even without my original song.

1. Send it to me anyway if you like. From Mac editor>Playlist to Forums. When forums open, log in. Click on User CP (top left)>Control panel>Private messages>Send new message. Address to dflat. In the body of the email message right-click (control-click) and paste. This will be the code of the tune. However it is unlikely any forum tune or your own ones would cause the crashing... you sending us your tune is just for checking our code is intact and there was nothing spurious in it causing the problem.

2. Try turning your iPad off completely for a couple of minutes (not sleep, but completely off.) If it still crashes, reinstall and before you open it, turn iPad off again to reboot it. Then test.

3. We also need to know when it is crashing - you mentioned at launch time. Is this always the case?
If not, we need to know what you are doing during using it that makes it crash. This is... making a playlist, just viewing songs, editing - what you are doing etc.
Or if it starts to crash on launching, it would be helpful if you remember what you were doing on it just before this - at the last few minutes you were using it last .... it could be some action you did just before you closed it is causing the next launching to crash (it remembers things when you close down.)

4. Also what you have been doing on it ... just viewing songs, making a playlist, editing a song, making new songs etc. Your procedures might be a little different than we anticipated when doing things so this could help isolate the problem.

Hopefully we will be able to work out what is happening. Sorry about all this.
Thanks.

**realtimeband** · 05-05-2010, 11:28 PM

I am really grateful fornthebexcellent support from your staff. The crashing has stopped. I'm not exactly sure why. But I got a direct email from Massimo this morning and sent I sent a reply with a copy of the playlist and other observations. Hopfully the information will help detirmine if it is a bug.

There have been no crashes today even with my original songs uploaded. I am thinking the problem may have been the iPad OS or an app conflict. I will let you know if the problem returns.

Thanks again!