Dropouts on iMac

[pdxdjazz]

Hey Joe
I’m not the right person to help as I’m not a Mac user.
That said, it’s unlikely your issue is related to the size of your iRp library.
iRp song code is very data-thrifty. I probably have easily 10 times as many charts on my iPad mini.

Please be patient. Support request volume is waaaaay up during the holiday season.

If there are no other replies here within a few days, you can copy your detailed posts and email:
support@irealpro.com

I suspect that's very busy as well with many new users and their new Christmas devices.

The “usual” 1st fix attempt is to make a backup of your library (there's a utility within the app) save via email or Dropbox etc.

https://technimo.helpshift.com/hc/en...aylists/?p=mac

Then delete the iRp app, make sure there are no additional copies of the app hiding somewhere. Then reinstall using the same store account (no additional charge)
and import the backup you created.

https://technimo.helpshift.com/hc/en...st-song/?p=mac

I’d probably wait to hear from a Mac person before pressing forward…

Sorry for your inconvenience, hope it's resolved soon.

)BOB

[joegold]

Thanks Bob!

The only other thing I can think of is that with many of my song files, I've had to be 'creative' in order to get the iReal 'rhythm section' to output what I need it to for practice purposes.

E.g. I often have 4/4 bars reduced to a single iReal 'beat' in order to save room on the page.
E.g. I often have 4/4 bars expanded to 4 'beats' so I can have a chord change on beats 2 or 4.
Etc.

If it keeps happening (so far so good today), I'll try backing up, deleting the app and then re-installing it, as you suggested.

Thanks again.

[pdxdjazz]

In iRp, spaces do not = beats
One space w/ one chord = one measure (if enclosed w/ bar lines)
Number of “beats” is determined by the time-sig and style.

PLAYER CHARTS vs. READER CHARTS
https://www.irealb.com/forums/showth...5854#post25854

Unless “dropouts” only happen when playing specific charts, it's not likely that chart spacing is the issue.

Confirming that you are not using a Bluetooth device for audio….

)BOB

[joegold]

In iRp, spaces do not = beats
One space w/ one chord = one measure (if enclosed w/ bar lines)

PLAYER CHARTS vs. READER CHARTS
https://www.irealb.com/forums/showth...5854#post25854

)BOB

Obviously.

[dflat]

Please contact us directly with the specifications of your devices, or Mac, the version of iReal Pro, audio interfaces, etc. and any information if you have it about when it occurs or what might be triggering this.
Thank you

[joegold]

Please contact us directly with the specifications of your devices, or Mac, the version of iReal Pro, audio interfaces, etc. and any information if you have it about when it occurs or what might be triggering this.
Thank you

Thanks.
I'll probably get around to doing that at some point.
For now, I'm still trying to troubleshoot it here myself.

I'm pretty sure it's an issue with my audio interface, an original RME Babyface, not the newer Babyface Pro or Babyface Pro FS.
It doesn't seem to happen when I use my iMac's built-in audio.
[There's probably a BF Pro FS in my future anyway.]

At the moment, the BF is connected via a USB hub.
I'll report back after I try it with the BF connected directly to one of the iMac's USB ports.
My guess is that that will fix it, unless there's a driver issue with the original BFs and the newer OSs.

[joegold]

Thanks.
I'll probably get around to doing that at some point.
For now, I'm still trying to troubleshoot it here myself.

I'm pretty sure it's an issue with my audio interface, an original RME Babyface, not the newer Babyface Pro or Babyface Pro FS.
It doesn't seem to happen when I use my iMac's built-in audio.
[There's probably a BF Pro FS in my future anyway.]

At the moment, the BF is connected via a USB hub.
I'll report back after I try it with the BF connected directly to one of the iMac's USB ports.
My guess is that that will fix it, unless there's a driver issue with the original BFs and the newer OSs.

Seems quite a bit better now.
Although I did have 1 dropout/glitch when I first started using IRP in this configuration today, it's been real stable since then.
Definitely much better than before.

I also changed my clock master settings in the BF which actually may have been the deciding factor.
I'll put it back the old way later to see if it affects anything.
Essentially, I usually have my Axe-FX hooked up to the BF via Spdif and the AFX needs to be the clock master in that configuration.
I've not been using the Spdif signal path for my recent practice sessions, so I unplugged it and set the clock master of the BF to Internal.
But I've had that Spdif connection that way for years now and this issue only arose recently.
I don't think it's the culprit.
I think running the BF through the hub is/was the problem.

I'll report back again if the issue resurfaces or if I figure out more about it.

Thanks to all participants here.

[joegold]

FWIW

This is STILL happening.

It seems to be related to my Babyface since it doesn't happen when I use Built-in Audio.

It's also not an iReal issue since it also happens with Logic.

I plan on renting another interface to see if the problem persists.

I'm running the latest drivers and firmware on the Babyface, but it's old tech at this point.