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Thread: Audio Crackle / Distortion after update

  1. #1
    Join Date
    Jan 2019
    Posts
    2

    Default Audio Crackle / Distortion after update

    After updating my Samsung Galaxy S8 to Android Pie, Iíve been getting some substantial crackle during playback through iReal Pro. I performed a full factory reset after the update, noticed the crackle. Reinstalled the app, tried running in airplane mode, tried openSL audio, restarted the phone, cleared the app cache, no luck. Any ideas?

  2. #2
    Join Date
    Sep 2009
    Posts
    1,842

    Default

    Thank you.
    Sorry for the problem, we are investigating this (seems to affect some Samsung devices).

  3. #3
    Join Date
    Sep 2009
    Posts
    1,842

    Default

    Update: we are working on updating the audio engine so this will be fixed as soon as we can.

  4. #4
    Join Date
    May 2019
    Posts
    1

    Default Absolutely sick of crackle

    I paid 14 bucks for an app that is now broken. After 30 seconds, every chart starts skipping and chopping. This is affecting my ability to rehearse, perform, and properly teach my students. When will this be fixed??? Can I get a refund if not fixed???
    Last edited by pdxdjazz; 05-03-2019 at 08:33 PM. Reason: Moved to existing discussion

  5. #5
    Join Date
    Sep 2009
    Posts
    1,842

    Default

    Quote Originally Posted by Cao314159 View Post
    I paid 14 bucks for an app that is now broken. After 30 seconds, every chart starts skipping and chopping. This is affecting my ability to rehearse, perform, and properly teach my students. When will this be fixed??? Can I get a refund if not fixed???
    Sorry for this problem.
    Do you have an Android device? we are currently working on a fix. (It only affects certain devices, so we are tracking down the cause.)
    There is a SL audio setting that might help if you have not already tried it:
    https://technimo.helpshift.com/a/ire...playback&p=all

    You can ask for a refund:
    https://support.google.com/googlepla.../2479637?hl=en

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