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Thread: Audio Crackle / Distortion after update

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  1. #1
    Join Date
    Sep 2009
    Posts
    2,090

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    Quote Originally Posted by Cao314159 View Post
    I paid 14 bucks for an app that is now broken. After 30 seconds, every chart starts skipping and chopping. This is affecting my ability to rehearse, perform, and properly teach my students. When will this be fixed??? Can I get a refund if not fixed???
    Sorry for this problem.
    Do you have an Android device? we are currently working on a fix. (It only affects certain devices, so we are tracking down the cause.)
    There is a SL audio setting that might help if you have not already tried it:
    https://technimo.helpshift.com/a/ire...playback&p=all

    You can ask for a refund:
    https://support.google.com/googlepla.../2479637?hl=en

  2. #2
    Join Date
    May 2019
    Posts
    1

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    Quote Originally Posted by dflat View Post
    Sorry for this problem.
    Do you have an Android device? we are currently working on a fix. (It only affects certain devices, so we are tracking down the cause.)
    There is a SL audio setting that might help if you have not already tried it:
    https://technimo.helpshift.com/a/ire...playback&p=all

    You can ask for a refund:
    https://support.google.com/googlepla.../2479637?hl=en

    I use a Samsung S8 Plus and have found that this improved my experience. I hear the odd crackle, but far less frequently than before, and my time/tempo is unaffected.

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