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Thread: Audio Crackle / Distortion after update

  1. #1
    Join Date
    Jan 2019
    Posts
    2

    Default Audio Crackle / Distortion after update

    After updating my Samsung Galaxy S8 to Android Pie, Iíve been getting some substantial crackle during playback through iReal Pro. I performed a full factory reset after the update, noticed the crackle. Reinstalled the app, tried running in airplane mode, tried openSL audio, restarted the phone, cleared the app cache, no luck. Any ideas?

  2. #2
    Join Date
    Sep 2009
    Posts
    1,847

    Default

    Thank you.
    Sorry for the problem, we are investigating this (seems to affect some Samsung devices).

  3. #3
    Join Date
    Sep 2009
    Posts
    1,847

    Default

    Update: we are working on updating the audio engine so this will be fixed as soon as we can.

  4. #4
    Join Date
    May 2019
    Posts
    1

    Default Absolutely sick of crackle

    I paid 14 bucks for an app that is now broken. After 30 seconds, every chart starts skipping and chopping. This is affecting my ability to rehearse, perform, and properly teach my students. When will this be fixed??? Can I get a refund if not fixed???
    Last edited by pdxdjazz; 05-03-2019 at 08:33 PM. Reason: Moved to existing discussion

  5. #5
    Join Date
    Sep 2009
    Posts
    1,847

    Default

    Quote Originally Posted by Cao314159 View Post
    I paid 14 bucks for an app that is now broken. After 30 seconds, every chart starts skipping and chopping. This is affecting my ability to rehearse, perform, and properly teach my students. When will this be fixed??? Can I get a refund if not fixed???
    Sorry for this problem.
    Do you have an Android device? we are currently working on a fix. (It only affects certain devices, so we are tracking down the cause.)
    There is a SL audio setting that might help if you have not already tried it:
    https://technimo.helpshift.com/a/ire...playback&p=all

    You can ask for a refund:
    https://support.google.com/googlepla.../2479637?hl=en

  6. #6
    Join Date
    May 2019
    Posts
    1

    Default

    Quote Originally Posted by dflat View Post
    Sorry for this problem.
    Do you have an Android device? we are currently working on a fix. (It only affects certain devices, so we are tracking down the cause.)
    There is a SL audio setting that might help if you have not already tried it:
    https://technimo.helpshift.com/a/ire...playback&p=all

    You can ask for a refund:
    https://support.google.com/googlepla.../2479637?hl=en

    I use a Samsung S8 Plus and have found that this improved my experience. I hear the odd crackle, but far less frequently than before, and my time/tempo is unaffected.

  7. #7
    Join Date
    Aug 2019
    Posts
    3

    Default

    Any updates on this?
    It is difficult to use with the crackling.

  8. #8
    Join Date
    Aug 2019
    Posts
    3

    Default

    It might have something to so with the reverb setting. I turn it all of the way down and replay the song and it seems not to crackle...so far.

  9. #9
    Join Date
    Jun 2012
    Posts
    642

    Default

    We are working on this bug, hopefully we will publish the update in a few weeks but we're still testing it.
    Thanks everyone for your patience and thank you TGSax for sharing your experience that reverb off improved it.

  10. #10
    Join Date
    Aug 2019
    Posts
    3

    Default

    Been playing around with it. Doesn't seem to always make a difference.

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