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Thread: Download failure

  1. #1
    Join Date
    Dec 2018
    Posts
    2

    Default Download failure

    Can anyone advise me? I am a new user/member but I can't download ANY tune with this app. I am logged in but no matter which song title or list I click on, I get the same message:

    ‘Safari can’t open the specified address. Safari can’t open “file name/address” because macOS doesn’t recognize Internet Address starting with “irealb” '.

    Perhaps I am doing something stupid. If I am, it isn't obvious to me. So far, I do not find iReal Pro to be intuitive at all.

    Thanks for any advice.

  2. #2
    Join Date
    Sep 2009
    Posts
    1,809

    Default

    Hello, I think you have already contacted us via our support channel. We have replied and awaiting some information from you. Let me know here if you did not receive our reply.
    Thank you!
    iReal Pro Support team

  3. #3
    Join Date
    Sep 2009
    Posts
    1,809

    Default

    You could try a restart of your computer just to clear anything that might have got corrupted, then get back to us directly. Thank you.

  4. #4
    Join Date
    Dec 2018
    Posts
    2

    Default

    I have done all that, thanks. Doesn‘t make any difference. I can‘t download any title from any forum.
    Last edited by Farmersg; 12-07-2018 at 09:58 AM.

  5. #5

    Default

    Please confirm that you can view and play any one of the 50 "exercise" charts that are included in the app.
    Thanks
    )BOB

  6. #6
    Join Date
    Sep 2009
    Posts
    1,809

    Default

    The problem has been resolved at Support. (iReal Pro needed on the same computer).

  7. #7

    Default

    Good.
    My question was actually a "sideways" way to see if the app was installed...I had guessed NOT.

    So the moral to the story is...
    To use iReal pro charts and download content from the Forums, you MUST have the iReal pro app installed on the device you are using.

    Hope this is helpful to the next user.
    Last edited by pdxdjazz; 12-10-2018 at 05:44 PM.

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