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Thread: Back up not working

  1. #1
    Join Date
    Oct 2009
    Posts
    172

    Default Back up not working

    Using iPhone 6S Plus. Ever since upgrade canít backup playlists. Cannot do full backups. Anyone else experiencing this?

  2. #2
    Join Date
    Jun 2012
    Posts
    572

    Default

    What happens when you tap on Backup and you want to email it?
    Make sure you have AirTurn OFF since it disables the keyboard pop-up window in Mail app.

  3. #3
    Join Date
    Sep 2009
    Posts
    1,712

    Default

    Just check the phone itself is able to email in and out and is connecting to internet.
    Are you using Apple Mail app for normal emailing?

    In iReal Pro, is the forums window is active (it should be if you have internet connectivity) and does the email prepare itself with the backup and you can address the email?
    What happens when you press Send? Is it stuck in your Outbox?

    Is the upgrade you refer to, iReal Pro updating (from which version to which version) or your OS?
    If your OS, there might be settings to check to make sure it is connecting and your email settings (SMTP) are all working correctly (they should be, but probably need checking).

  4. #4
    Join Date
    Oct 2009
    Posts
    172

    Default

    I am referring to the iReal book upgrade.
    Yes I was connected to WiFi at home and accessing the forums. Still canít back up.

  5. #5
    Join Date
    Oct 2009
    Posts
    172

    Default

    And I can email.

  6. #6
    Join Date
    Oct 2009
    Posts
    172

    Default

    But I cannot email even one song to myself. I use AppleMail on my phone.

  7. #7
    Join Date
    Sep 2009
    Posts
    1,712

    Default

    Does the email come up within iReal Pro?
    is the problem, when you tap Send? it does nothing with the email screen remaining? or does it look like it sends because the email send window disappears?
    You have checked Airturn is off?

    We have tested this on 6S plus and there are no known problems.

  8. #8
    Join Date
    Oct 2009
    Posts
    172

    Default

    Air turn is on and I can’t shut it off. Any suggestions?

  9. #9
    Join Date
    Jun 2012
    Posts
    572

    Default

    Disable AirTurn Support under More/AirTurn.

  10. #10
    Join Date
    Sep 2009
    Posts
    1,712

    Default

    Quote Originally Posted by diatonic View Post
    Air turn is on and I can’t shut it off. Any suggestions?
    If it is locked on, you probably have Bluetooth off. Turn on Bluetooth (temporarily) (it’s in Settings), then turn off Airturn (then Bluetooth).

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