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Thread: trying to restore extra jazz styles on OSx makes program crash

  1. #1
    Join Date
    May 2015
    Posts
    5

    Default trying to restore extra jazz styles on OSx makes program crash

    hello, I recently got extra jazz styles for IOS and it works fine on my Iphone. however, it's not showing on my macbook. every time I try to register or even buy it from inside the program on OSX, it crashes.

  2. #2
    Join Date
    Sep 2009
    Posts
    2,093

    Default

    Check you are running the latest version of iReal Pro on your Mac. Restart your computer, check you are logged in to the Apple Store and then see if you can purchase the styles again. (They will need purchasing because the iOS App Store is different from the Apple Store. You would have purchased both versions originally, one for your iPhone, the other for your Mac.)
    Let us know if this works. Sorry for the problems. Thanks.

  3. #3
    Join Date
    May 2015
    Posts
    5

    Default

    thanks for the reply, im running version 6.1 of Irealpro. mac OS 10.7.5. tried re-starting already. what do you mean log in to the apple store? through a browser, through itunes, the itunes store?

  4. #4
    Join Date
    May 2015
    Posts
    5

    Default

    i just tried again being logged in to the App Store application on my computer. tried purchasing and crashed again

    here are the first few lines of the crashing report:

    Process: iReal Pro [1389]
    Path: /Applications/iReal Pro.app/Contents/MacOS/iReal Pro
    Identifier: com.massimobiolcati.irealbookmac
    Version: 6.1 (8202)
    Code Type: X86-64 (Native)
    Parent Process: launchd [148]

    Date/Time: 2015-05-03 09:34:07.880 -0300
    OS Version: Mac OS X 10.7.5 (11G63b)
    Report Version: 9

    Interval Since Last Report: 59206 sec
    Crashes Since Last Report: 17
    Per-App Interval Since Last Report: 152124 sec
    Per-App Crashes Since Last Report: 13
    Anonymous UUID: D50998C9-B31D-4733-B13F-ED448D29ADD3

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
    Exception Codes: 0x0000000000000001, 0x0000000000000000

    Application Specific Information:
    objc[1389]: garbage collection is OFF
    objc[1389]: cannot form weak reference to instance (0x7fae33239df0) of class StoreWindowController
    Performing @selector(purchaseExtraJazzStyles from sender NSButton 0x7fae330e6c30

  5. #5
    Join Date
    Sep 2009
    Posts
    2,093

    Default

    Could you email us at support with your crash report and description of what you are doing when it crashes and we can help you directly. Thanks.
    support @ iRealPro.com

    (If you open the App store, under Store it should give you options for viewing your account. If you see Sign out, you are already logged in. If not, it will say Sign in.)

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