Can't seem to find out how to download the extra jazz styles. Any suggestions please
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Can't seem to find out how to download the extra jazz styles. Any suggestions please
More>Store. They are an in-app purchase.
The 'Buy all 12 styles' selection button doesn't do anything
Did you purchase the app in Google Play or Amazon App Store? Which version of the app do you have?Quote:
Originally Posted by hammy
Please try to update it in the app store as a first step, then try to purchase it.
Let us know if it worked.
I seem to have version 6.1 From Amazon. By updating will this effect my saved songs?
Make a backup of your songs under More/Backup and then update it.Quote:
Originally Posted by hammy
Success of sorts. I updated as suggested. Purchased the new styles but can't seem to find where they've been downloaded to. I checked the normal styles list but they are not there. Help
They should be included in your Jazz playback styles. If you see Blue Note there, it's installed successfully.Quote:
Originally Posted by hammy
Right I've found out where they are. They have ended up on my KIndle for some reason even tho I purchased them from my tablet. I assume it's all to do with them being in synch. So how can I get them onto my tablet where I do all my work. BTW thnx for all this help.
On your tablet you installed from the Amazon App Store, correct? Then open the app, tap on More/Extra Jazz Styles and you're all set ;)
Tried what you suggested. Opened app, chose more but nothing there about restoring purchase. I have even tried reinstalling the app to no avail. Strangely enough I even have the app with the new styles included on my cell phone. Very frustrating
Tap on the Extra Jazz Styles button and a message should come up saying that you've already purchased it. Are you logged in with the same email address that you used for the original purchase?
First let me say I searched for an answer, and I don't see anything that solves my problem.
I made an In app purchase (android) of extra jazz styles...I can audition them on the page that invites you to purchase them, But I purchased them and they do not show up as available styles on a song. I went back to the store and tried purchasing them again, but it says you already own this item. I don't see the choice for "restore purchased items" that is mentioned in a similar thread. Please, I am very frustrated..I payed for the extra styles, but I can't use them. Can anyone help? Shouldn't they just show up on the song play page like any other style?
There is no such option There is an option for restore practice songs, but nothing for restore purchases.Quote:
Originally Posted by Niki
I am having the same problem...I used in ap purchasing to purchase the 12 extra jazz styles from amazon, but they don't show up anywhere. Just to be sure, i tried to purchase them again, but is says "you already own this item". This is very frustrating and no one has posted a solution that works. Even after purchasing them they don't show up. There was a suggestion to tap more/restore/purchases, but there is no such option. It seems like A LOT of people are having this problem. Is there a solution that ACTUALLY WORKS, or is this a defect in the ap?
If you look at the thread about the problem people are having with Purchasing Extra Jazz styles through an in app purchase, it is clear that for some of us at least, there is no answer that works. I paid for the extra styles, my Amazon account was charged, but I don't have them. They show up no where. The only thing I see is the option to purchase them and when I tap that it says I already own them. Someone mentioned tapping "More" and then "restore purchases", but there is no such option to tap.
Since i can't find a solution here, is there anywhere else I can go (some kind of customer support line perhaps ) to find an answer. I should think that the developers would be concerned that people are paying for features and receiving nothing in return. I am getting desperate, any guidance (other than the suggestions in the thread...they don't work) would be greatly appreciated. It would be particularly helpful if I could speak to someone live. Please Help! If a company sells a product it is there responsibility to make sure all the features work, and to make available a way to solve the problem if they don't..... Right?
Email support@irealpro.com directly for help resolving your issue.
:))BOB
Sorry for your problems. We wil need to look into this as it could be either the app or something related to the Amazon store. We appreciate your details as to what is happening as it helps us to work it out.Quote:
Originally Posted by bcowie
Within the app is More>Help and support and About>Contact us; or email us as Bob has suggested.
Thanks for your patience.
I'm sorry about the hassle. I would like to clarify a few things: do you have 2 or 3 devices? You've mentioned a phone, a tablet and a Kindle. You also mentioned it earlier that on your Kindle and your phone, you do have the new styles. So the issue is only on your tablet, correct? What kind of tablet do you have and which operating system do you have on it? Which version of iReal Pro do you have on your tablet?Quote:
Originally Posted by hammy
Dear Bcowie and Hammy,
My apologies. We just looked into the issue and it seems like there is a problem with the Amazon Store version. In fact the in-app doesn't show up after you purchased it. We will fix it and contact you as soon as the issues is resolved. Thank you for your patience.
You're right, my mistake. It's on the iOS version.Quote:
Originally Posted by bcowie
On the Android version once you tap on the Extra Jazz Styles button, a message should come up saying that you've already purchased it.
However, there is an issue with the Amazon version currently, as soon as it's fixed, we will email you. Thank you!
Sorry for late reply hope answers are still relevant. Yes I have 3 devices, kindle phone and Achoa tablet 79 Android 4.2. I have irealpro ver 6.2.1 on all devices but only the new styles on phone and kindle. The new styles don't show on my tablet which is where I made the purchase in the first place. Hope this info helps in some way.
Do you still have any issues? If you do, email us through the Contact us form. Thank you!Quote:
Originally Posted by hammy
Hi Niki. Thanks for your reply. I was about to contact you by email when I decided to check for any updates. There was an update which I downloaded and lo and behold when I opened it up the new jazz styles had appeared so all is well. Thanks for your support. HammyQuote:
Originally Posted by Niki
Hi Hammy, yay! I'm glad it worked. Enjoy your practice ;)Quote:
Originally Posted by hammy