Intermittent but persistent crash

Every few days since upgrading to iReal Pro for iOS7, I will touch a chart screen in Portrait intending to go to Edit, but instead of giving me the "Edit/Duplicate/etc." pop-up menu, all that happens is the chart suddenly gives me Landscape-sized chord symbols while I'm still in Portrait. So now I'm looking at only 5/8 of the chart's width. Turning my iPhone 4S sideways gives me a normal-looking Landscape, but turning it upright again continues to give me the 5/8-width chart in Portrait. When I then try to go to Edit, I get the Edit/Duplicate pop-up menu, but when I press Edit, I get a blank, black Edit screen that does nothing. I can still navigate around the app, but when I try to return to Edit again, I get the blank, black screen again. If I then try to navigate to Forums, when I press the globe-like icon, iReal Pro completely crashes and throws me out. If this happened more often, it would be really annoying. But it generally occurs perhaps 2 days to a week apart [But now see EDIT.], so . . . . Anyway it's been happening for months now. I THINK I have set it up so that you always get notified when it crashes, but I'm not sure of that. Anyway, FWIW. Doesn't make me want to stop using the app as infrequently as it happens.

EDIT: (2014-02-06) Suddenly the edit screen goes black like this much more frequently now -- 1 or 2 times an hour. Leaving the app and coming back in doesn't help - it has to crash to clear the problem. Usually repeatedly pressing the Forum globe icon is enough to make it crash. Then it works fine on restart. But occasionally it freezes and I can't navigate to the Forums icon at all, so a total iPhone shutdown is needed.

Hello and thanks for the detailed info.
I have not seen the behavior you describe but have been working for the last month on an update that should improve performance in general and fixes many many bugs that I've seen in the crash reports.
It should be available by the end of the month.
Let us know if the update fixes the issue.

Thanks, Massimo. In only happens for me when I'm working in and out of the Editor, which I do a lot of, particularly when I'm saving time by copy/pasting from one exercise to another. But I haven't yet noticed a common denominator re what triggers these editor crashes.

Thanks Jack,
Look for the update before the end of the month and see if it fixes the issue.

Will do. Thank you.

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Originally Posted by youngeddie

Every time I play a song it seems to end in a lot of sputtering and I have to quit the program.

I love this program a lot and I've really missed being able to use it for the last several weeks.

I hope a fix is coming.

Thanks! Eddie

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Hi Eddie, we've just released an update yesterday (it will be available in a few days in the App Store), please update your app and let us know if it solved the issue. (don't forget to make a backup of your songs before)

Hi, Niki-

I've searched all over my iReal Pro Settings and cannot find a place to update my iReal Pro for iOS7 on my iPhone 4S. It doesn't show as an update in App Store, either. I currently have iReal Pro for iOS7 version 5.0.2. How do I update to yesterday's new version?

Hi Jack,

I'm sorry, the update is not out yet, we're waiting for Apple's approval, hopefully it will be out in a few days.
Thank you for your patience!

Niki

OK, I'll let you know if it fixes my Editor crashing problem, too.

Hi, Niki-

Well, I installed version 5.0.4 (17410) without a hitch, but it didn't do anything to fix this crashing problem I've described, i.e., the one where I suddenly get Landscape-sized chord symbols while in Portrait mode.

iReal Pro still crashes once or twice per hour like this when I'm in and out of editor. Fortunately, it doesn't crash during just playback or we couldn't gig with it.

I can be in and out of editor pretty intensely sometimes. For example, in my current project, I'm currently making purely-cosmetic text changes to all 21 tunes in a playlist. The nature of each of the 21 changes requires that I go in and out of editor five times between two tune files. It takes me about a minute and a half to do each of the 21 changes, and it crashed when I was one-third through. I expect that it will crash again during this project. [See EDIT, below.] Fortunately, it usually takes less than a minute to get back up and running again, so this is more of a curiosity than a bother.

EDIT: It did crash like this twice more during this project, one of which required a full phone reboot.

Hi Jack.
I haven't encountered your issue with iReal crashes.
I have experienced other app crashes in my iPad,
The first thing I check is: how many apps are open.
(multi-finger up-swipe, long-press on an icon displayed at the bottom of the screen to bring-up the "minus" sign, then tap to close apps you aren't using. They can be re-opened from the home screen later)
:))BOB

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Originally Posted by nimbleswitch

Hi, Niki-

Well, I installed version 5.0.4 (17410) without a hitch, but it didn't do anything to fix this crashing problem I've described, i.e., the one where I suddenly get Landscape-sized chord symbols while in Portrait mode.

iReal Pro still crashes once or twice per hour like this when I'm in and out of editor. Fortunately, it doesn't crash during just playback or we couldn't gig with it.

I can be in and out of editor pretty intensely sometimes. For example, in my current project, I'm currently making purely-cosmetic text changes to all 21 tunes in a playlist. The nature of each of the 21 changes requires that I go in and out of editor five times between two tune files. It takes me about a minute and a half to do each of the 21 changes, and it crashed when I was one-third through. I expect that it will crash again during this project. Fortunately, it usually takes less than a minute to get back up and running again, so this is more of a curiosity than a bother.

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Hi Jack,
I tried to replicate your crash as well but I haven't succeeded so far on my iPad.
Have you tried Bob's suggestion?
Please email us at support the exact steps so we can replicate the crash.
Thank you!
Niki

Hi, Niki-

Hard to give you exact steps since - bang - it happens and then I have to ask myself what all I just did. I can tell you for a certainty that I am not doing exactly the same thing each time. Sometimes it happens immediately when I press Edit; sometimes while I'm already inside the editor.

I will try Bob's suggestion and get back to you. That could be it since I have a lot of apps.

Thanks, again. -Jack

Bob's suggestion ((multi-finger up-swipe, long-press on an icon displayed at the bottom of the screen to bring-up the "minus" sign, then tap to close apps you aren't using. They can be re-opened from the home screen later) does't work for me.

I'm running the latest iOS7 on an iPhone 4S. When I up swipe (multiple times or not) all I get is the Control Center screen, which has only four icons at the bottom: Flashlight, Timer, Calculator and Camera.

Quote:

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Originally Posted by nimbleswitch

Bob's suggestion ((multi-finger up-swipe, long-press on an icon displayed at the bottom of the screen to bring-up the "minus" sign, then tap to close apps you aren't using. They can be re-opened from the home screen later) does't work for me.

I'm running the latest iOS7 on an iPhone 4S. When I up swipe (multiple times or not) all I get is the Control Center screen, which has only four icons at the bottom: Flashlight, Timer, Calculator and Camera.

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On iOS 7: Double-tap the Home button and swipe up the apps you don't use.

Okay, Niki, but please tell me exactly where I'm supposed to be when I see the Home button you're talking about. Double tapping the Home icon from inside iReal Pro doesn't take me there and there is no Home button that I can find on my regular start screen, i.e., the one with all my app icons on it. No Home button on my Control Center screen, either.

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Originally Posted by nimbleswitch

Okay, Niki, but please tell me exactly where I'm supposed to be when I see the Home button you're talking about. Double tapping the Home icon from inside iReal Pro doesn't take me there and there is no Home button that I can find on my regular start screen, i.e., the one with all my app icons on it. No Home button on my Control Center screen, either.

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Home button is the one at the bottom of your phone. (the only button you have on your iPhone)

Okay, thanks, Niki. (I had been looking for that little House icon, as being "Home.")

So I just did as you said, and I swiped up more than a hundred app icons. (Never did this before.) ONLY app still showing there now is iReal Pro. I even swiped up App Store. We'll see what happens now. Thanks, again, Niki and Bob. -Jack

Niki wrote: On iOS 7: Double-tap the Home button and swipe up the apps you don't use.

Just when you get used to something (and are happy with it).....they go and make it "better" !
<sigh>
:))BOB

Ha, Bob! So true.

Same thing happens with the mountain resort town where I live. Newbies come here on a vacation, "fall in love" with "paradise" (they always say that), then they move here and immediately try to improve it.

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Originally Posted by nimbleswitch

... all that happens is the chart suddenly gives me Landscape-sized chord symbols while I'm still in Portrait. ..

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Thanks Jack, I have been able to replicate this although did not have time to find out how it happens. If you get any more information, let us know via our support email. We will look into this.
If it happens again without crashing (just the large chart appears) I suggest force quitting iReal Pro (like you have done with the other apps) then opening it again rather than continuing until it crashes. Make sure you do regular backups.

Wow, thanks, dflat. Finally I'm not the Lone Ranger with this odd crash. I'll be editing in iReal Pro with no other apps open for a while. I'll pass on whatever happens, of course -- by email, as you request.

And thanks for the force quit suggestion. I'll do that from now on.

Thanks, again, to you all. -Jack

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Originally Posted by nimbleswitch

... with this odd crash.

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Well I did not get the crash (could be a number of reasons), just the large chart. I ran some tests while it was in that state to try to clear it (no crash). It was stable after the force quit and re-opening.

It didn't crash for me just after getting the large chart, either. It's just that after that when I'd go into Editor, I'd get the blank, black screen. It acted okay after I force crashed, too, although I'll be force quitting from now on.

Ok, that helps me, I saw the black. It might be crashing because it is trying to load the black to edit.
Thanks.

Yeah, I should have clarified that it was the Editor that was crashing, i.e., crashing to black. I generally could navigate around the app after that, but the Editor was useless. Just leaving the app and returning didn't do it, i.e., the Editor still was blacked out. If I kept navigating around the app, it eventually would freeze, and I'd then have to reboot the iPhone. But I didn't wait that long — since I wanted to use the editor, I was crashing the app on purpose so I could start over with a good Editor, since the Editor was okay on a restart after crashing. Of course, now I've been taught how to force close the app rather than force crash it, and the Editor works fine after restarting following a force close, too.

dflat, I'm sorry to report that this particular crash (I.e., sudden Large chord symbols, Editor crashes to black) occurs even when I have zero other apps open -- not Safari or Settings, even -- just iReal Pro.

Two such crashes in the last hour. Both occurred the same way: I wasn't in Editor at the time. I had been in and out of it, but I was just looking at a finished chart in one of my playlists, and I tapped the screen to bring up the <Back arrow to go back to the playlist. Suddenly got the Large chord symbols. Then when I went into Editor it was blank and black.

Still easy to fix: force close iReal Pro, re-open and I'm good to go. . . . 'Til next time.

I have been using an iPhone 4S with iOS 7.0.6. I just got an iPhone 5C with iOS 7.1. I'll see if it happens with the 5C, too.

Any news on the bug on iOS 7.1 Jack?

Not yet, Massimo. Been too busy to get into another project. Hope to this weekend, if not sooner.