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Help!
My MacbookPro battery ran out because the power cord was disconnected and I didn't notice it … when I reconnected and started up, I was unable to open iReal Pro—message said "iReal b is damaged, delete and reinstall".
Problem is, I can't upgrade my Macbook past Snow Leopard, so latest version of iReal Pro won't work. I was running version 6.0.1—does anyone know if and where I can download that?:o:eek:
I have the same problem.
I bought the program from Appstore on 2/2/2015, everything was good until today. It said that the program wa damaged and that it has to be replaced by downloading it again from th app store, but I can't do it cause it won't let me do that because of the os.
I still use Snow Leopard and I don't wanna/can't upgrade my os in my computer. I need to be able to download an older version.
Don't leave us alone like this!!!
We're sorry about the inconvenience.
There was an issue with Apple's security certificate. (more info here)
You need to restart your computer. In case it doesn't solve the issue, delete and reinstall the app. Let us know if it works.
The question still stands …
sounds like both of us can only upgrade to Snow Leopard, meaning the highest version of iReal Pro we can install is 6.0.1, so where can we find it to download?
In my case I have been using it without problem until now, yet my earliest available Time Machine backup from January of this year still says "iReal b is damaged and can't be opened. Delete 'iReal b' and download it again from the App Store."
The App Store only has the latest version, which won't run on Snow Leopard …
I'm attempting to delete iReal Pro by dragging the icon to the Trash and then emptying the Trash—is this correct? Or is there another way? I don't see any kind of de-installer thingy …
The exact same thing is happening to me. We need to download 6.0.1 version because it's the latest that can run on Snow Leopard. Everything was perfect til today.
I also tried to recover the app from a backup (Carbon copy cloner) but it's not working.
I don't wanna upgrade to any other OS, and I don't need the fixes of version 6.3. We need 6.0.1 as it was working til today.
Quote:
Originally Posted by jazzhound
Just so you know: Running iRP 6.3 on iMac OSX 10.7.5. When I booted up this morning, iRP (and one other app so far) prompted me to "reinstall" from the AppStore because it was "purchased from another device" (which it wasn't). Logged in with my AppleID and the app was instantly restored - didn't need to reinstall anything, and didn't lose any files. I know this doesn't solve the Snow Leopard problem, but just wanted others to know the Apple security glitch was a minor nuisance, but not fatal.
We contacted Apple about the issue and they asked us to tell our users to contact their support team since the problem is not on our side.
However, we don't want our users to be without iReal Pro while they fix the problem so in case you have OS 10.6.8, please email us at support [at] irealpro.com and we will provide you with another version of the app.
We are sorry about the inconvenience.
I had the same "iReal b is damaged, delete and reinstall" issue today as well. Strangely, this has happened on BOTH drives that I had iReal installed on. Is this a virus? I'm running OS 10.6.8 on a Mac pro. I can't find anywhere to download the earlier version. Bummed. I LOVE iReal. It's a practice tool that I use every day!
Hi,Niki
I am Keiko. I am useing OS 10.6.8 . I use iReal Pro everyday with my piano. So please tell me how to get the iReal pro.
Just email us at support[at]irealpro.com to resolve the issue.Quote:
Originally Posted by wungy
Thank you!
Thank you Nikki for your quick response and fix! Worked like a charm.:y:
Now it's time to practice!
All the best,
Bill
Just sent a PM to Niki. I have this same problem as well. When I try to reinstall ireal B on my Mac (OS X 10.6.8) it wants a license key which I don't have. I have emailed support 3 times and have not yet gotten a response. I also tried Apple support and they directed me back to ireal B. I have the old version which I bought in June 2013. I hope Niki or someone gets back to me here.
I emailed you the instruction ;)Quote:
Originally Posted by MatthewC
Thanks Niki, got it and it worked. I do appreciate it and sorry if I came off so frustrated. If you had sent earlier replies, they likely ended up in my spam folder, which is where I finally thought to look today. Be advised that some of your emails are getting caught in spam filters apparently. But again, thanks. Look forward to getting back to using ireal B. And I was pleased to see that the newly loaded app still had all my personal charts and folders saved. Awesome!Quote:
Originally Posted by Niki
Exactly the same issue for me on my Mac Osx 10.6.8. I cannot use it anymore after the "iRealB is damaged and can't be opened" message.... I tried to re-install it but without success.
I NEED IT FOR MY WORK EVERY DAY. PLEASE DO SOMETHING.
I emailed you the instructions.Quote:
Originally Posted by luctool
Hi Niki, I have the same problem too (Ireal B can't be opened... ) on my Mac 10.6.8. Can you please help me?
Thank you in advance
Hi Niki , the same thing is happening with me. On macbook 10.6.8 with an error message that ireal pro is damaged, when I try to open.
Would you please pm the fix to me too? Have a gig coming up this week with many charts on file.
Thanks so much.
Please email us at support[at]irealpro.com. Thank you!
Thanks so much, Niki. It worked and kept all my updates.Quote:
Originally Posted by Niki
Panic over. :)
Thanks again.
Lisa
the same for me...thank you Niki :)Quote:
Originally Posted by Lisa88
Niki,
i hhave the same problem
Have you emailed support?Quote:
Originally Posted by Niki