Problem with guitar chord download. Help.

[Carolaleci]

I purchased guitar chords but can't download it to my iPad. How can I get the download to my iPad. When I tried to repurchase it says I already purchased the download but I can't pull it up. Help.

[Niki]

Please open iReal Pro, go to Settings and tap on "Restore purchases".
Make sure that you are logged in with the Apple ID you used for the original purchase.
If it doesn't solve the issue, reboot your device.

[Carolaleci]

Please open iReal Pro, go to Settings and tap on "Restore purchases".
Make sure that you are logged in with the Apple ID you used for the original purchase.

I reset my purchases but I still don't have the download. I downloaded all of the the style apps without a problem but even after resetting the purchases of guitar and piano chords, I'm having no success accessing the app
while being told I already made the purchase.

[Niki]

Please contact iTunes Support to check the in-app purchases under your Apple ID.
http://www.apple.com/support/itunes/

[dflat]

Carolaleci,
I had a thought about this, have you force quit the app then opened it again? or turned the ipad completely off then on to restart? Perhaps try this after restoring purchases.
Then see if they are available by tapping the button bottom right.
They may not have loaded correctly when it restored purchases.
Otherwise as Niki said, you will need to check with Apple to see if there is any problem at their end.

[Carolaleci]

Carolaleci,
I had a thought about this, have you force quit the app then opened it again? or turned the ipad completely off then on to restart? Perhaps try this after restoring purchases.
Then see if they are available by tapping the button bottom right.
They may not have loaded correctly when it restored purchases.
Otherwise as Niki said, you will need to check with Apple to see if there is any problem at their end.

Thank you. Restarting the iPad seems to have solved the problem. Thanks again.

[dflat]

Thank you for letting us know, glad you have it working now.

[Carrick152]

Thank you. Restarting the iPad seems to have solved the problem. Thanks again.

The identical problem occurred with 'Piano Chords'. After force quit/restart of the app it is now working. Excellent program, Thanks!